Terms and Conditions

1. Introduction

Welcome to Sanbros Limited (“Sanbros,” “we,” “our,” or “us”). By accessing or using our services, including our website, mobile application, and booking taxi services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.

2. Service Use

2.1 Eligibility: You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.

2.2 Bookings: When booking a taxi service with Sanbros, you agree to provide accurate and complete information. Sanbros reserves the right to refuse service if incorrect or incomplete information is provided.

2.3 Driver and Vehicle: Sanbros drivers and vehicles are fully licensed and insured as required by local regulations. However, Sanbros shall not be liable for any direct or indirect damages arising from the provision of our services.

3. Payments

3.1 Fare Calculation: The fare for your taxi service is calculated based on the distance traveled, waiting time, and any additional services requested.

3.2 Payment Methods: Sanbros accepts various payment methods, including credit/debit cards and cash. Payment must be made in full at the end of the journey.

3.3 Cancellation Fee: Cancellations made after a driver has been assigned may be subject to a cancellation fee. The fee may vary depending on the circumstances and will be communicated to you during the booking process.

4. User Responsibilities

4.1 Behavior: Users are expected to treat Sanbros drivers, vehicles, and other users with respect and follow local laws and regulations during their journey.

4.2 Personal Belongings: Sanbros is not responsible for any loss or damage to personal belongings left in the vehicle during or after the journey.

4.3 Health and Safety: Users must adhere to health and safety guidelines, including wearing seatbelts and refraining from smoking in the vehicle.

5. Privacy

Sanbros respects your privacy and follows a Privacy Policy that governs the collection, use, and sharing of your personal information. You can review our Privacy Policy on our website.

6. Changes and Termination

6.1 Sanbros reserves the right to modify, suspend, or terminate its services or these terms and conditions at any time without notice.

6.2 Users may terminate their use of Sanbros services at any time by discontinuing the use of the services.

7. Limitation of Liability

Sanbros shall not be liable for any indirect, consequential, incidental, punitive, or special damages arising from the use or inability to use our services.

8. Governing Law

These terms and conditions are governed by the laws of New Zealand, and any disputes arising from or related to these terms shall be subject to the jurisdiction of the courts of New Zealand.

9. Contact Information

For any questions or concerns regarding these terms and conditions, please visit our  contact page and leave us a message